All our pieces are made to your order and require 2-4 weeks for production. Please expect 2-4 weeks for your order to be handmade and ready to ship. We try to accommodate rush orders whenever possible, so contact us at firstname.lastname@example.org prior to placing your order to confirm we can make your required delivery date.
RETURN / EXCHANGE POLICY
As all of our pieces are handmade to order, all sales are final.
We recommend that you confirm appropriate sizing for rings prior to placing your online order.
However, if you should wish to exchange a product or return a product for store credit, please contact email@example.com. We will accept returns of all new, unused jewelry within 7 days of delivery confirmation date with original packaging in perfect condition, subject to a 10% stocking fee. Merchandise that has been worn, used, or altered in any way will not be accepted for store credit or exchange. Once your return has been processed, your jovanadjuric.com credit will be sent via email.
All prior shipping charges are non refundable. Customer is responsible for shipping costs associated with any such returns, and we recommend that you insure any shipments for up to the value of the returned item.
All Sale merchandise is final.
All US orders are shipped via UPS. Overnight and next day is available for an additional fee. Orders may not be shipped to P.O. Boxes.
We ship internationally via UPS or FedEx (depending on the shipping restrictions for particular countries) for $50. JOVANA DJURIC is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and JOVANA DJURIC is not responsible for any delays or other issues that may arise when shipping internationally. Once your order has shipped, you will receive an email with your tracking number.
All orders over $1,000 require a signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. JOVANA DJURIC is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves JOVANA DJURIC. If your order is sent back to JOVANA DJURIC by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order.